Frequently asked questions

Enter pick-up place, destination and pick-up time on the home page. You see the price at once and book with a few details. Then you get an e-mail with all the data and the link to your booking.

Online you book at least 3 hours before the pick-up. If you book late in the evening or at night, we need more notice: the price calculator tells you at once whether your time is still possible. For anything at short notice, write to us on WhatsApp or call us.

You get an e-mail right after booking. Rides for today and tomorrow we additionally confirm separately. The day before the ride we remind you, and about 30 minutes before the pick-up you get a message with driver, vehicle and number plate.

Yes. You enter up to 3 stops directly in the price calculator, and you book the return ride in the same step.

Yes, for 1 to 12 hours. That is practical for several stops or when the destination is still open. Choose “Book by the hour” on the home page.

Yes. Book the ride once and then open the page of your booking: there you book further dates for the coming weeks in one go.

Yes: to the surrounding area, to the other federal states and abroad. You see the price in the price calculator.

The price calculator on the home page shows you the price before you book. So the price is fixed before the ride.

Cash to the driver, online when booking (card, Apple Pay, Google Pay or EPS), by bank transfer in advance or with a voucher. Cash is possible up to a fare of €150.00 per ride; above that you pay in advance.

If you pay in advance, you get the invoice by e-mail, on request with your address or made out to a company (tick the box when booking). Above €400.00 the address is required by law. If you pay cash, the driver gives you the receipt.

Yes, with a voucher for 10 to 500 euros. You buy it on the “Voucher” page, it arrives by e-mail and is redeemed with the code when booking.

In cash to the driver or online: when booking with online payment, or after the ride on the page of your booking. The tip goes entirely to the driver.

Between Vienna and Vienna Airport there is a fixed price per district, by day and by night. The fixed prices are on the home page under “Book airport transfer”; the price calculator shows the price for your address.

Enter your flight number when booking. We track your flight, and the driver goes by the landing time. You do not have to do anything.

Up to 60 minutes after landing. That gives you enough time for luggage and exit.

Before the pick-up you get a message with driver, vehicle and number plate. If you like, the driver meets you with a name sign: choose the option “Pick-up with name sign” when booking.

Up to 4 people with normal luggage travel in a regular taxi. For 5 to 6 people or a lot of luggage (up to 8 pieces) a larger vehicle comes; the price calculator shows the price for it.

Yes. Choose child seat, booster seat or infant carrier when booking, and the driver brings the right one.

Yes. State when booking that a pet travels with you or that you bring a foldable wheelchair. Special requests go in the note.

A ride with more time and help getting in and out, with room for the walker. The easiest way to book it is by phone.

Yes, as a courier ride from door to door. Choose “Courier trip” in the price calculator.

With the link in the e-mail for your booking. If you no longer have the e-mail: click “Change or cancel booking” in the footer, enter the e-mail address you booked with, and we send you the links to your bookings. You do not need the booking number.

You can cancel free of charge up to 1 hour before the pick-up time. If the pick-up is outside Vienna, the deadline ends earlier because the driver has to set off earlier; the page of your booking shows whether cancelling is free right now. If you cancel later, we charge 70 % of the fare.

You can change the pick-up time, addresses, stops, passengers, luggage, flight number and extras yourself on the page of your booking, as long as cancelling is still free. If the price changes, you see the new price before you confirm. For a ride that is already paid, only changes that do not affect the price are possible online; for anything else, please contact us.

If you paid in advance, you get your money back: automatically by the same method for online payments, to your account for bank transfers. A cancellation fee is deducted.

If you are not there at the pick-up time, the driver waits 15 minutes, at the airport 60 minutes. After that the ride counts as not taken and we charge 80 % of the fare. If it gets tight, please contact us right away.

Fill in the form “Lost property and complaints” at the very bottom of the home page or contact us directly. We ask the driver.

By phone and on WhatsApp every day from 08:00 to 19:00, also on Sundays. You can book online around the clock. We answer e-mails as soon as possible.

Yes: a company account with a collective invoice. Everything about it is on the “Business” page, where you also request the company account.

sam is the AI assistant of samTaxi, not a human. He answers questions at once and in your language, calculates the price of a ride and takes you to the booking form. Booking, changing and cancelling you do yourself on the website.